Payment can be made by either PayPal or a Debit/Credit card. Payment will be debited and cleared from your account upon placing your order. By using a credit/debit card you confirm that you are the owner of this card or that you have been authorised to use it. Paypal processes all payments for us and we do not store any credit card data on our site. If you prefer to pay over the phone please call +447792979825 during business hours.
RETURNS & EXCHANGE
We hope that you will love your piece of Marte Frisnes Jewellery! If for some reason you are not entirely satisfied with your purchase we are happy to offer you return or exchange.
To request a return please contact us within 14 days of receiving your order. Please refer to the name the order was placed and order number, and let us know if you want a refund or an exchange. The returned item needs to be undamaged and unworn and in its original packaging, either box or MFJ dustbag. If an exchange is required please let us know which item you want to as your exchange. We need to receive the order within 14 days of you notifying us of your request. Failing this, unless special agreements has been made, will fail your right to refund or exchange. The refund will be made to the card used for your purchase, will exclude shipping costs and can take up to 10 days to be cleared in your account.
Please note that earrings are excluded from our return policy due to hygiene reasons. Bespoke or Special Orders are also non exchangable and non refundable.
Please note that only jewellery that was been bought through martefrisnes.com can be returned or exchanged. We are not able to accept items purchased from other retailers or special events.
It is the customers responsibility to cover the cost of the return and ensure that the item is back with us in due time. We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit.
With your receipt we will within 6 months of purchase offer repairs free of charge if your item has been broken through normal wear and tear. After this period of time there may be a charge depending on the breakage and the extent of the repair.